Introduction
Pulse Productions ("we", "us", "our") operates the Pulse platform at thepulseproductions.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase event tickets, or interact with school deposit services.
By using our platform, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly when using our platform:
- Identity information: Full name, email address, phone number
- School affiliation: School name, student status, and membership details
- Payment information: Transaction records processed through Paymob (we do not store card numbers)
- Event registration data: Ticket purchases, registration details, and attendance records
- App data: If you use our mobile app and turn on notifications, a device notification token, your notification settings, and which event pages you opened (used only to remind you about those events, and removed when the event ends or when you turn off New events)
- Account data: Securely hashed credentials or tokens provided by third-party identity providers (Google, Apple) if you choose social sign-in
How We Use Your Information
Your information is used for the following purposes:
- Processing event ticket purchases and school deposit payments
- Managing your student account and school membership
- Communicating payment confirmations, receipts, and deadline reminders
- Generating QR-code based entry tickets for events
- Enabling school finance committees to manage student deposit obligations
- Improving our platform and services
Data Sharing
We do not sell your personal information. We share data only with:
- Paymob: Our payment processing partner, to facilitate secure transactions
- Expo, Apple and Google: To deliver mobile app notifications. They receive your device notification token and the notification text
- Authentication providers (Google, Apple): Strictly to verify your identity if you choose social sign-in
- School finance committees: Student deposit records and payment status relevant to school obligations
Data Security
We implement industry-standard security measures to protect your personal information. All payment data is processed through PCI-DSS compliant channels via Paymob. We do not store credit card or debit card numbers on our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Payment records are retained for accounting and audit purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. Please note that certain data may need to be retained for legal or operational purposes, including completed transaction records.
To delete your account, see how to delete your account.
Cookies & Local Storage
Our platform uses essential cookies and browser local storage for authentication and session management. We do not use third-party tracking cookies for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the revised policy.
Contact
For privacy-related inquiries, contact us at info@thepulseproductions.com or call +20 10 22865369.
Pulse Productions — El Badrawy Holding, 4 Markaz Al Maalomat, Sheraton, Cairo, Egypt.